Why Transaction are Denied for Upgrade Hosting Plan in IBM

Chat 1 for increase RAM with SoftLayer

methodology 1

Thank you for choosing SoftLayer. A representative will be with you shortly.
You are now chatting with ‘Gregory D’
Gregory D: Hello, thank you for contacting SoftLayer. How can I help you today?
Paresh: i want to increase RAM 8GB to 16GB, How to increase it
Gregory D: You can do that from here: https://control.softlayer.com/devices/details/15984115/virtualGuest
Gregory D: In the RAM area on the right hand side click Modify
Gregory D: Do you see it there?
Gregory D: Are you with me Paresh?
Paresh: YA, i am trying for increase RAM
Gregory D: Is it giving you a error or is it working?
Paresh: not that show error
Gregory D: Can you try it with Firefox for me
Paresh: ok
Gregory D: If it does not work for you I can get you over to Sales to help you with it.
Paresh: I am try with firefox but that also not work
Gregory D: Ok One moment
Gregory D: Ok I am transferring to the sales engagement team to help you with this
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with ‘Nicholas W’
Nicholas W: Hello
Nicholas W: How may I assist you.
Nicholas W: Are you still with us?
Paresh Gami: I want to increase my server RAM and bandwidth but show error
Nicholas W: What does the error say?
Paresh Gami: error don’t show but return same page
Nicholas W: May I have your account ID please?
Paresh Gami: xxxxxx
Nicholas W: Thank you. One second please.
Nicholas W: Changwada, Ta vadgam, Dist BK?
Paresh Gami: yes
Nicholas W: Thank you one second.
Nicholas W: 16GBs of ram and howmuch bandwidth?
Paresh Gami: 1000 GB
Nicholas W: You currently have 1000GBs of bandwidth.
Paresh Gami: bow i want increase only RAM
Paresh Gami: now i want increase only RAM
Nicholas W: Ok You should be able to do that via the portal. Make sure you select a maintenance window and agree to the MSA.
Nicholas W: You should have no problem. I just duplicated it on our end.
Paresh Gami: YA, I HAVE NO PROBLEM
Nicholas W: So you were able to place the order?

 

Chat 2 with SoftLayer

Thank you for choosing SoftLayer. A representative will be with you shortly.
You are now chatting with ‘Christopher M’
Christopher M: Hello, thank you for contacting SoftLayer. How can I help you today?
Paresh Gami: now i am trying to increase RAM 8GB to 16GB but this don’t work
Christopher M: Are you receiving any error messages?
Paresh Gami: No, after page load show return same page
Christopher M: Let me get you over to our Sales team to see if they can assist you in ordering this upgrade.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with ‘Subra S’
Subra S: Hello, thank you for contacting SoftLayer. How can I help you today?
Subra S: Hi
Paresh Gami: now i am trying to increase RAM 8GB to 16GB but this don’t work
Subra S: what is the error message that you are getting ?
Paresh Gami: I don’t show any error message but after page load they show same page return
Subra S: you will need to raise an ticket and attach an screen shot for us to do further checks.
Paresh Gami: how to i am send you screenshoot
Subra S: You will have to attach the screen shot on the ticket itself.
Paresh Gami: but how to attach ticket
Subra S: There will be an option to include attachments.
Paresh Gami: i am sent attachments on ticket
Subra S: We will review the ticket and advise you shortly.
Paresh Gami: ok
Subra S: Is there anything else we can assist you with ?
Paresh Gami: no, thanks

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