Chatting with Bluhost Chat Supprt Team about vps server

Chat ID: 6056558. Question: Provider: Bluehost – My Domain is: “comnol.com” hi
9:56:53amChristieHello! Thank you for contacting Reseller, VPS and Dedicated Server support. Please be aware I am helping multiple customers at once, and try to prioritize as best I can. If I am slow to respond, please be patient. Thanks!
9:56:56amChristieBefore we start. What is the last four of the cPanel password? I’ll need this to validate the account.
6:42:46amParesh

password last 4 digits are xxxx
6:43:02amParesh

email [email protected]
9:58:31amChristie

Successfully validated “main” password Thank you!
9:58:33amChristie

How may I assist?
6:44:37amParesh

I purchased new vps hosting yesterday. but i don’t get whm panel so i want ti cancle my order and plz refund my money\
10:02:49amChristie

All VPS accounts come with WHM
10:03:06amChristie

https://my.bluehost.com/cgi/help/whm-login/
10:03:34amChristie

Your login URL is 162.214.14.204/whm
6:49:18amParesh

which is my whm panel user name
10:05:17amChristie

root
6:50:54amParesh

I am try with root (username but thay say wrong password0
10:08:14amChristie

You need to set the root password as the article shows
6:54:44amParesh

how can i create whm root password…?
10:10:24amChristie

Follow this article https://my.bluehost.com/cgi/help/whm-login/
6:56:06amParesh

ok im doing plz wait..
10:11:28amParesh

ok im doing plz wait..
6:57:42amParesh

Server: VPS Standard for comnol.com

Your account is currently not verified.

Before continuing, we need to verify your account. Please have the last four characters of your hosting password available.

Verification Department:
Monday – Friday: 8 AM – 9 PM (MST)
Saturday: 9 AM – 5 PM (MST)
Closed Sundays

U.S. (toll-free):
844-460-5819

International:
1-801-765-9400 (ext. 3)

If you would prefer to verify your account through email please follow the instruction provided at this help desk article.
10:14:08amChristie

Ok, you would need to contact verifications, Tomorrow.
7:00:05amParesh

how can i verify my account today
10:16:16amChristie

You can not.
7:01:09amParesh

why
10:16:57amChristie

They are not here
7:02:07amParesh

when they available
10:17:59amChristie

Verification Department:
Monday – Friday: 8 AM – 9 PM (MST)
Saturday: 9 AM – 5 PM (MST)
Closed Sundays
7:03:46amParesh

how i can cancel my order right now
10:20:18amChristie

There is not a way. Billing is gone until tomorrow as well.
7:06:43amParesh

when i cancel my order and refund my money
10:23:11amChristie

Tomorrow When Billing gets in
7:08:11amParesh

ok thank you
10:24:14amChristie

I Was very happy to assist you today! After you close this chat, there is a quick one question survey, rating your chat with me today. Just click Rate and Exit on the top right of this chat window. If I answered all your questions, please rate 9 or 10. Thank you!

Second Time Chat

Question: Provider: Bluehost – My Domain is: “comnol.com” Hi i want support about whm panel
10:00:35amChristie
Hello! Thank you for contacting Reseller, VPS and Dedicated Server support. Please be aware I am helping multiple customers at once, and try to prioritize as best I can. If I am slow to respond, please be patient. Thanks!
10:00:36amChristie
Before we start. What is the last four of the cPanel password? I’ll need this to validate the account.
2:26:24pmParesh
xxxx
10:02:50amChristie
Successfully validated “main” password Thank you!
10:02:53amChristie
How may I assist?
2:29:09pmParesh
I want to create my whm panel password but I can’t do it
2:29:26pmParesh
because my account is not varified
10:05:49amChristie
You will need to contact us back tomorrow and speak with verifications
2:30:42pmParesh
But i am in now india
2:31:25pmParesh
can i call them on skyep
10:08:01amChristie
Yes
10:08:12amChristie
Or chat in
2:33:16pmParesh
when i can contact you?
2:33:25pmParesh
after 2 hour
10:09:33amChristie
about 12 hours from now, they will be open
2:34:56pmParesh
i can contact same to here with caht
10:11:01amChristie
Yes
2:35:42pmParesh
ok

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